Privacy policy

1. Who processes your data

Data collected through this site is processed by Ivory Coast Connect, whose details appear in the legal notice. For any question about your data, write to contact@ivorycoastconnect.ci.

2. What we collect

We only collect information you enter voluntarily in our forms:

• Contact form: name, email, phone, subject and message; if you choose to, the place of intervention (pin dropped on the map, matching address and access details).
• Quote request: name, company, email, phone, type of organisation, services concerned, number of workstations, location, preferred timing and a description of your requirement.

No data is collected without your knowledge. This site does no profiling, no targeted advertising, and no reselling of contact lists.

3. Why we collect it

• To answer your request and contact you back.
• To produce a quote suited to your situation.
• To manage the commercial relationship if you become a client.

The basis for this processing is your consent, given via the checkbox on each form, together with the pre-contractual jalons taken at your request.

4. Who has access

Your information is intended solely for the people at Ivory Coast Connect handling your request. It is never sold, rented or exchanged with third parties for commercial purposes.

The forms on this site use the technical service Web3Forms, which forwards messages to our mailbox. This provider acts purely as a delivery intermediary and does not retain your data for any other purpose.

5. How long we keep it

• Enquiry with no follow-up: 12 months from the last exchange.
• Client relationship: for the duration of the commercial relationship, then for the statutory retention period applicable to accounting and contractual records.

6. Your rights

At any time you have the right to:

• access your data;
• have inaccurate information corrected;
• have your data deleted;
• object to its processing;
• withdraw your consent.

To exercise any of these rights, write to contact@ivorycoastconnect.ci. We reply within 30 days. In Côte d'Ivoire you may also contact the Telecommunications Regulatory Authority (ARTCI), which oversees personal data protection.

7. Cookies and trackers

This site sets no advertising cookies and no analytics trackers. No behavioural tracking tool is installed.

The typefaces are hosted on this site: none is loaded from a third-party server. On the Contact page, two services are only used when you explicitly ask:

• OpenStreetMap — the map that lets you show where an intervention should take place is never loaded automatically. It appears only after you click “Use my location” or “Pick on the map”. Map tiles and address search are then provided by OpenStreetMap, which receives your IP address. No cookie is set.
• Your location — if you choose “Use my location”, your browser asks for your permission first. The location is only sent with your message, as coordinates, and is used solely to prepare the intervention.

8. Security

The site is served over HTTPS, which encrypts information sent from your browser. Access to our inbox is protected by multi-factor authentication.

9. Changes to this policy

This policy may be updated to reflect changes to the site or to applicable regulations. The date of the last update appears at the top of this page.